Frequently Asked Questions.

Once your order has been shipped, you will receive tracking details via email or SMS. You can use this link to follow your shipment in real time. If you do not receive tracking information within the expected dispatch timeline, please reach out to our support team and we’ll assist you right away.

Orders can be cancelled within 24 hours of placing them, provided they have not been shipped. Once an order has been dispatched, cancellations are no longer possible. Approved cancellations will be issued in the form of a single-use coupon code, which will be sent to your registered email address and will be valid for 30 days from the date of issue.

Some pieces may be restocked, but many are produced in limited quantities by design and may not return. If there’s something you have your eye on, we recommend securing it while it’s available.

Each product page includes detailed fit notes, model height and size references, and fabric behaviour to help guide your decision. Our Size Guide provides additional clarity on how each garment is intended to fit. All SUBTLE. pieces are designed in a relaxed fit, we recommend selecting your usual size without sizing up or down. If you’re still unsure, you can reach out to us for personalised assistance.

You can email us at support@houseofsubtle.in and our team will respond within 24–48 working hours. For quicker assistance on order-related queries, you may also reach out via WhatsApp at +91 9960552292. We’re here to help.

Every product goes through a quality check before dispatch. However, if you receive an item with a manufacturing defect, please contact our support team on WhatsApp at +91 9960552292 within 24 hours of delivery.

Kindly share clear images or videos of the product along with the packaging, so we can assess the issue. Claims raised after 24 hours of delivery may not be accepted.

If the defect is verified, we will assist you with a replacement or issue a single-use coupon code, depending on product availability. The coupon code will be sent to your registered email address and will be valid for 30 days from the date of issue.

If you receive an incorrect item, please notify us within 24 hours of delivery and share clear images of the product and packaging. Once verified, we will arrange a return and ensure the correct product is sent to you or issue a single-use coupon code, as applicable. The coupon code will be sent to your registered email address and will be valid for 30 days from the date of issue.

If your parcel appears damaged at the time of delivery, we recommend recording an unboxing video and capturing clear images. Please share these with our support team within 24 hours. Each case is reviewed individually and we will assist you accordingly.

If your product shows damage within 15 days of delivery despite following the care instructions provided, please contact our support team on WhatsApp at +91 9960552292 with images and details. Each case will be reviewed individually.

Please note that normal wear and tear, improper handling, or damage caused due to incorrect washing or care is not considered a manufacturing defect.